Frequently Asked Questions

Will my Bigspy subscription auto-renew?

Yes, Bigspy automatically renews your subscription after each billing period, depending on your chosen subscription type - monthly or annually.
If you wish to cancel your Bigspy subscription, you can cancel at any time in "My Plan." Please note that doing so will turn off the auto-renew feature and end the current subscription cycle.

What forms of payment do you accept?

BigSpy accepts payment via credit cards and Alipay.

How to change my payment credit card for Bigspy?

Currently, we do not support direct credit card switching for Bigspy.
However, here's an option: Please go to "My Plan - Plan - Cancel Subscription" and cancel your subscription first. Once your Bigspy subscription has expired, you can subscribe again using a different card.

How can I upgrade my plan?

You can upgrade your plan using either of the following methods:

  1. Click on your name in the top right corner of the website, navigate to "My Plan - Plan," and click the '↑Upgrade' button.
  2. Directly visit the Pricing page, select a more advanced plan, pay the price difference, and your upgrade will be applied.

Can I downgrade my plan?

Unfortunately, you cannot directly downgrade your plan. If you want to change your plan, please cancel your current subscription first, and then you can resubscribe to another plan starting next month.

How do I unsubscribe from the current Bigspy plan?

  1. Go to "My Plan" by clicking your name in the top right corner.
  2. Click "Cancel Subscription."
  3. Confirm each step, especially choose "cancel subscription" in the second confirmation.
  4. After cancellation, check your account to ensure no upcoming payments. You can still use your current billing cycle.

About Bigspy Pro Plan $1 Trial

Bigspy Pro offers a 3-day trial with full access to features for a payment of $1. After the trial, it automatically converts to a paid subscription, charging the linked payment method. You're free to cancel during the trial to avoid charges. Unfortunately, no refunds are provided for canceled trial days. Each account is entitled to a single trial; kindly refrain from using multiple accounts for repeated trials to prevent potential account issues.

Do you offer a trial/demo for the VIP Enterprise version?

Yes, the VIP Enterprise version comes with advanced and customized features. It allows simultaneous login with multiple accounts and on multiple devices. If you're interested in trying out the VIP Enterprise version, click the [Request a Demo] button, fill in the form, and our marketing team will contact you shortly.

Other common questions

For any other questions, please refer to our FAQ page at https://bigspy.com/faq.

常见问题

BigSpy是自动续订吗？

是的，BigSpy会在每个计费周期结束后自动续费，具体取决于您选择的订阅类型 - 每月或每年。如果您希望取消BigSpy订阅，您可以随时在“我的套餐”中取消。

你们接受哪些支付方式？

BigSpy接受信用卡和支付宝付款。

如何更改我的BigSpy支付信用卡？

目前，我们不支持直接切换BigSpy信用卡。
但是，您可以去“我的套餐 - 套餐 - 取消订阅”取消您的订阅。一旦您的BigSpy订阅到期，您可以使用其他信用卡重新订阅。

如何升级我的套餐？

您可以使用以下任一方法升级您的套餐：

  1. 单击网站右上角的您的姓名，进入“我的套餐 - 套餐”，然后单击“升级”按钮。
  2. 直接在本价格页面，选择更高级的套餐，支付差额，即可完成升级。

我能降级我的套餐吗？

很抱歉，您不能直接降级您的套餐。如果您想更改套餐，请先取消当前的订阅，然后您可以在当前套餐到期后，重新订阅其他套餐。

如何取消当前的BigSpy套餐？

  1. 单击网站右上角的您的姓名，进入“我的套餐”。。
  2. 单击“取消订阅”按钮。
  3. 仔细阅读并确认每一步。
  4. 取消后，请重新检查您的账户状态，确保没有即将到期的付款。此外，您可继续使用当前套餐至其到期日期。

关于BigSpy Pro套餐的1美元试用

Bigspy Pro 提供为期 3 天的试用，只需支付 1 美元即可享有所有功能的完整体验。试用结束后，系统将自动转为续费订阅，通过您已关联的支付方式进行扣费。在试用期间，您可以随时取消以避免后续订阅费用，但是对于3天的试用期我们无法提供退款服务。每个账户仅可试用一次，请勿使用多个账户进行重复试用。

VIP企业版是否提供试用/演示？

是的，VIP企业版配备了先进和定制的功能。它支持多个账户和多设备同时登录。如果您有兴趣尝试VIP企业版，请点击“申请Demo”按钮，填写表单，我们的营销团队将尽快与您联系。

其他常见问题

有关其他问题，请参阅我们的FAQ页面：https://bigspy.com/faq-cn.