As a SaaS provider, all products and services offered by BigSpy and its business units are non-tangible and irrevocable, so we do not issue refunds once the order is completed and delivered. We hope you can read the terms and conditions carefully before making any payment.
Acceptance of Refund Policy
- It is highly recommended to know the functionality and features of our product before placing an order to avoid the circumstances of refunds.
- By ordering our products, you agree that you have properly read this policy and fully accept the terms & conditions in this refund policy.
- If you don't agree or accept the terms & conditions in this policy, please contact us to relay your comments, suggestions, or corrections, we would appreciate it.
- For any request or general query, please give us a maximum of 48 hours to get back to you.
Refund Eligibility
In rare cases, we ACCEPT refund requests for the following reasons ONLY：
- Errors occur due to our system bug.
- Users are entitled to receive a full refund within 24 HOURS of the first payment.
Important Notes
- The first payment means initial payment with an identified account, It doesn’t include renewal, plan upgrade, or repurchase.
- Please provide us the thorough and supported reasons for the refund.
- We do not guarantee refunds for lack of usage or dissatisfaction.
Subscription Terms
Your subscription begins as soon as your initial payment is processed. Your subscription will automatically renew at the end of each period without notice until you cancel. You authorize us to store your payment method(s) and to automatically charge your payment method(s) every period until you cancel.
Cancellation Terms
You may cancel your subscription at any time before renewal to avoid billing of the next period’s fee to your chosen payment method. To cancel, click your username in the upper-right corner to open the dropdown menu, then click “Manage subscription” to open the “My account” page. Click “Cancel subscription” and follow the prompts. You may also cancel by contacting online customer service. Your cancellation will be effective as of the last day of the period for which you paid a fee. You may continue to use the subscription until your cancellation is effective and no refund will be issued.
Contact Us
For refund requests or related questions, please contact online customer service first.
If online customer service is unavailable, you can email [email protected]. Email replies may take longer. When requesting a refund, please provide thorough, supported reasons for your request.