BigSpy Refund Policy
As a SaaS provider, all products and services offered by BigSpy and its business units are non-tangible and irrevocable, so we do not issue refunds once the order is completed and delivered. We hope you can read the terms and conditions carefully before making any purchase.
Acceptance of Refund Policy
- It is highly recommended to know the functionality and features of our product before placing an order to avoid the circumstances of refunds.
- By ordering our products, it means that you have properly read this policy and fully accept the terms & conditions in this refund policy.
- If you don’t agree or accept with the terms & conditions in this policy, please contact us to relay your comments, suggestions or corrections, we would appreciate it.
- For any request, or general query, please give us maximum 48 hours to get back to you.
In rare cases, we ACCEPT refund request for the following reasons ONLY：
- Errors occur due to our system bug.
- Users are entitled to receive a full refund within 24 HOURS of first purchase.
1) First purchase means initial payment with an identified account, and doesn’t include monthly renewal, plan upgrade, or repurchase.
2) Please provide us the thorough and supported reasons for the refund.
3) We do not guarantee refunds for lack of usage or dissatisfaction.
- You can cancel your subscription at any point to stop any future payments. After cancelation, it will not charge after the expiry date, but we will not provide a refund for the remainder of your billing cycle.
- The subscription is renewed monthly. To avoid being charged again at your renewal date, be sure to cancel your subscription at least 24 hours beforehand.
- System online chatting
- Email: firstname.lastname@example.org