FAQ

Frequently Asked Questions

Got a question? We've got answers.

1. About BigSpy

Started in 2018, BigSpy is an ad spy tool for people to draw creative inspirations for their new marketing campaigns. With a huge database, it allows you to conduct advanced searches with its various filters. As well, BigSpy would help you discover advertising strategies and track trends at an affordable price.
Our mission is to make the advertising market more transparent and productive, and our vision is to passionately create data tools for businesses and the public.
We currently cover 70+ countries and 23+ languages all over the world.
We currently cover 9 platforms: Facebook, Instagram, Youtube, Twitter, Admob, TikTok, Unity, Pinterest, and Yahoo.
We have the English and Chinese version currently. Support for other languages will be considered based on the magnitude of the target language users, so stay tuned.

2. About Features

Here is an introduction video, which introduces features and basic usage: https://www.youtube.com/watch?v=X9HwkVbGfGk&t=2s
Hello, it's a nice question! I recommend you focus on 2 indexes for the reference of an ad's performance:

"Popularity" - We calculate the popularity of an ad by the duration, the number of discovery times in the system, and the marketing effect of the creative. The greater its value, the more competitive and popular the ad is.

"Impression" - The value of impression is estimated by the self-developed algorithm to show how much an ad is exposed. It's not strictly equal to the views of an ad, though "views" contribute a lot to the "impression" calculation.
It can be sorted by filters like ”Last Seen”, "Created Time", “Likes”, “Comments”, “Shares” and "Duration".
To save the filters you have set, please do the following:
Step 1: First, set the filter you need to save, and click on the save button here;


Step 2: Give your filter a custom name so you can quickly find it;


Step 3: To use your saved filter again, click here to find and apply it.
You can exclude these results by filling the keyword in the “Exclude in result” field, then “Submit”.
Increasingly, advertisers want to see competing ads with performance metrics to help them optimize their advertising strategies. For Facebook/Youtube/TikTok, engagement data from original post ads is a natural performance metric, with interaction values changing over time. BigSpy selects the best growth (ads with the highest growth in total interaction value) original ads from these 3 platforms and delivers them to clients called Featured Ads.
After tracking, you can easily access information about the trends of ads, such as the time period and performance variation.
VIP Enterprise users can access "CHARTS" where they can view the rank and performance of advertisers.
Top Charts: a selection of ads with better estimated impressions.
New Trending: showcasing fresh and new ads.
Each time you search, filter, sort, or page, the number of queries is counted once. So when you try to search for something, you'd better set keywords first, then set filters, it would be more effective.
Each time you download creatives, the number of downloads is counted once. When you run out of daily quota, you will not be able to download until the quota is reset in next day. Or you can get more downloads by upgrading.
Each time you track an ad, the number of tracks is counted once. When you run out of daily tracking quota, you will not be able to track until the tracking quota is reset in next day. Or you can get more tracking times by upgrading.
When searching, you can click the title of ads that interest you and check the option named "original ads" to find ads with available original links. Then click the "…" as the screenshot shows for the "original post".
The original post may be inaccessible for some ads without engagement data (such as likes, comments, shares, etc.) .

3. About Account & Billing

We currently offer five plans: Free Plan, Basic Plan, Pro Plan, Group Plan, and the VIP Enterprise Plan. Each plan differs in terms of networks, supported seat numbers, query limits, and other aspects. You can learn more about each plan and subscribe on the pricing page: https://bigspy.com/pricing.
You are automatically get Free Plan when you complete your account registration. Free Plan provides 5 queries and 20 Ads saving on Facebook platform daily.
Meanwhile, we offer an option for a 3-day Pro trial for $1. Please visit the pricing page for more: https://bigspy.com/pricing.

The used quota won't recover even if you delete some ads from your tracked list.
Yes.
VIP Enterprise version has more advanced and tailored custom features, in the meantime, it accepts simultaneous login with multiple accounts and multiple devices.
Interested in the VIP Enterprise version? You can learn more at https://bigspy.com/pricing, or contact our online support. Our marketing team will reach out to you soon.
You have two options to upgrade your plan:
1. Go to My Plan and click the '↑Upgrade' button.
2. Visit the Pricing page directly, choose a more advanced plan, pay for the price difference, and it'll work."
Unfortunately, you cannot directly downgrade your plan. If you want to change your plan, please cancel your current subscription first, and then you can resubscribe to another plan starting next month.

4. About Unsubscribe and Refund

Yes, you can cancel your subscription whenever you'd like and continue to use BigSpy for the remainder of your billing cycle. We will not charge after the expiry date.
If you want to cancel the subscription, you can:
1. Click your name in the top right corner of the website, then go to your PLAN.
2. Click the button that says "cancel subscription".
3. Read carefully and confirm on each step (especially choose “cancel subscription” at the second confirmation step).
4. After cancellation, please recheck your account status to ensure there is no upcoming payment. By the way, you can still use the remaining period of your current billing cycle.
Please kindly check our refund policy.
https://bigspy.com/refund-policy
Users are entitled to a full refund within 24 hours of the initial purchase. Please refer to BigSpy's Refund Policy at https://bigspy.com/refund-policy for details.
Important Note:
When you believe your refund request should be approved, please submit your request by filling out this form: http://bigspy.com/adspy/facebook/?app_type=3&vip_leads=1
We will process the request within 72 hours of receipt and notify you of the outcome by email.

Note
1)Requests that do not comply with the refund policy will not be approved.
2) The first payment is the first payment for an established account; it does not include renewals, planned upgrades or re-purchases.
3) Please provide us with a thorough and supporting reason for your refund.
4) We do not guarantee refunds for non-use or dissatisfaction.
There will be no refunds after you delete your account. We only guarantee refunds that comply with our refund terms.

5. About Account & Billing

If you are using gmail, it is possible that you have the wrong login.
Please note that your account is registered by Google authorization, not by gmail+password, and you can only sign in to it by clicking "Sign in with Google".
If your account was created by Google authorization, there is no way to set a password for it, because it does not require a password to sign in.
If not, here are 2 ways to change your password.
1. Enter your email address at https://bigspy.com/user/forgot and click on "Send verification mail", then follow the steps in the Password Reset Request On BigSpy email you receive.
2. Click on the username at the top right and go to Profile, then click on "Change Password". Remember to submit all your changes.
For monthly and yearly subscriptions, BigSpy accepts payment via credit cards and Alipay.
We only offer digital invoices. You can click on the username in the top right corner – Profile – Invoice, to check/download your invoices.
If you are using Chrome, this sometimes happens because Chrome may block the download for security reasons (even if the file is completely secure). It is recommended that you retry the download in another browser or in a new incognito window.
Sorry, you cannot update your card information directly. If you insist on doing so, you can cancel your current subscription first, then resubscribe it with updated card info.
You can delete/cancel your account in your profile. When you delete your account, you are voluntarily giving up all assets and rights in my account.