FAQ

Frequently Asked Questions


Got a question? We've got answers.

1. About BigSpy

BigSpy is an ad spy tool for people to draw creative inspirations for their new marketing campaigns.
Our mission is making the advertising market more transparency and productivity, and our vision is Passionate to create data tools for business and the public.
We currently cover 40 countries all over the world.
We currently cover six networks, Facebook, Instagram, Twitter, Admob, Pinterest and Yahoo.
We just have the English version currently.Support for other languages ​​will be considered based on the magnitude of the target language user, so stay tuned.
It has a huge database covered more than 160,000,000 ads from over 40 countries and is still growing. It allows you to obtain advanced searching with its various filters. As well it would help you to discover advertising strategies and track trends at an affordable  price.

2.About Operations

You can go to “Featured Ads” which are picked by big data and intelligence, and you can discover new ideas tracked by thousands of users from “People Tracked”as well.
With the same keyword, it would be added in different ads creatives, you can exclude the product by filling the name in the “Exclude in result” field, and click “Submit”
As for Free members, only ads on Facebook are accessible; for the Basic plan, Facebook and Instagram ads are available; for the Pro plan, all six networks can access. If you want to view more networks,please upgrade.
It can be sorted by filters like ”Last Seen”, “First Seen”, “Like”, “Comments” and “Shares”.
We just offer featured ads on facebook. People tracked ads are based on all six networks.
You can click the title of ads interested you and it will turn to the original ads on the network.
Basic users can download 25 creatives per day; Pro users can download 250 creatives per day.
Basic user can track 25 creatives daily; Pro user can track 250 creatives daily. Even if you delete some ads tracked, tracking time will still be counted.
After tracking, you can access to the trend of ads easily, like the period and performance variation.
Sure, you can upgrade to ELITE plan, then just go to "Top Charts" to check it.

3. About Payment

Sorry, only credit card is acceptable.
Each time you download creatives, the number of downloads is counted once.When you run out daily quota, you will not be able to download until the quota is reset in next day. Or you can get more downloads by upgrading.
Each time you track ad, the number of track is counted once. When you run out daily tracking quota, you will not be able to track until the tracking quota is reset in next day. Or you can get more tracking times by upgrading.
Sorry, we don’t offer refund.
Yes, you can cancel your subscription whenever you'd like and continue to use BigSpy for the remainder of your billing cycle. We will not charge after the expiry date.
Yes, you can click your account in the top right conner and go to “My plan—> Invoice”  to download it.
You can click your account in the top right conner and go to “My plan—> Plan”  to cancel it.
The list is not in alphabetical order, so please check it carefully. Or you can feel free to contact us.
If you want to upgrade your plan, you can go to the “Pricing” page, choose more advanced plan and pay the price differences. Or you can go to “My plan—> Plan” to upgrade it.
Each time you use searching, filtering, sorting or paging, the number of queries is counted once.When you run out daily quota, you will not be able to query until the quota is reset in next day. Or you can get more queries by upgrading.
Yes, after your cancellation, you still can use your remainder of billing cycle.
Of course, you just need to pay the difference to upgrade to ELITE plan.
Only ELITE plan can access Top Charts analysis.
If you have some other questions, Please contact us
or view our