Frequently Asked Questions
Got a question? We've got answers.
1. About BigSpy
What is BigSpy?
BigSpy is an ad spy tool for people to draw creative inspirations for their new marketing campaigns.
Why do you create such a tool?
Our mission is making the advertising market more transparency and productivity, and our vision is Passionate to create data tools for business and the public.
Which country does BigSpy cover?
We currently cover 40 countries all over the world.
How many networks does BigSpy cover?
We currently cover six networks, Facebook, Instagram, Twitter, Admob, Pinterest and Yahoo.
Do you support other language?
We just have the English version currently.Support for other languages will be considered based on the magnitude of the target language user, so stay tuned.
What is the advantage of your product?
It has a huge database covered more than 160,000,000 ads from over 40 countries and is still growing. It allows you to obtain advanced searching with its various filters. As well it would help you to discover advertising strategies and track trends at an affordable price.
2.About Operations
How can I find the latest hot ads?
You can go to “Featured Ads” which are picked by big data and intelligence, and you can discover new ideas tracked by thousands of users from “People Tracked”as well.
Why do I get results with some products I’m not interested in?
With the same keyword, it would be added in different ads creatives, you can exclude the product by filling the name in the “Exclude in result” field, and click “Submit”
Why can I only view ads on Facebook?
As for Free members, only ads on Facebook are accessible; for the Basic plan, Facebook and Instagram ads are available; for the Pro plan, all six networks can access. If you want to view more networks,please upgrade.
How would featured ads be sorted?
It can be sorted by filters like ”Last Seen”, “First Seen”, “Like”, “Comments” and “Shares”.
Can I check featured ads in other networks?
We just offer featured ads on facebook. People tracked ads are based on all six networks.
How can I access to the original ads?
You can click the title of ads interested you and it will turn to the original ads on the network.
How many creatives can I download?
Basic users can download 25 creatives per day; Pro users can download 250 creatives per day.in the elite plan, 999 downloads daily.
How many ads can I track?
Basic user can track 25 creatives daily; Pro user can track 250 creatives daily. in the elite plan, 999 downloads daily. Even if you delete some ads tracked, tracking time will still be counted.
For the tracked ads, what information can I obtain?
After tracking, you can access to the trend of ads easily, like the period and performance variation.
Can I check the rank of advertisers?
Sure, you can upgrade to ELITE plan, then just go to "Top Charts" to check it.
3. About Payment
Can I pay with PayPal?
Sorry, only credit card and Alipay is acceptable.
How to understand the number of downloads?
Each time you download creatives, the number of downloads is counted once.When you run out daily quota, you will not be able to download until the quota is reset in next day. Or you can get more downloads by upgrading.
How to understand the number of tracking?
Each time you track ad, the number of track is counted once. When you run out daily tracking quota, you will not be able to track until the tracking quota is reset in next day. Or you can get more tracking times by upgrading.
Do you offer refunds
Please kindly check our refund policy. https://bigspy.com/refund-policy
Can I cancel anytime?
Yes, you can cancel your subscription whenever you'd like and continue to use BigSpy for the remainder of your billing cycle. We will not charge after the expiry date.
Do you offer invoice?
Yes, you can click your account in the top right conner and go to “My plan—> Invoice” to download it.
How can we cancel auto-renewing subscriptions?
You can click your account in the top right conner and go to “My plan—> Plan” to cancel it.
When I try to make payment, I can not find my country in the list.
The list is not in alphabetical order, so please check it carefully. Or you can feel free to contact us.
How to upgrade ?
If you want to upgrade your plan, you can go to the “Pricing” page, choose more advanced plan and pay the price differences. Or you can go to “My plan—> Plan” to upgrade it.
I didn’t click too much, why my query is out of daily limit?
Each time you use searching, filtering, sorting or paging, the number of queries is counted once.When you run out daily quota, you will not be able to query until the quota is reset in next day. Or you can get more queries by upgrading.
After cancellation, can I still use it?
Yes, after your cancellation, you still can use your remainder of billing cycle.
Can I upgrade to ELITE plan from BASIC plan?
Of course, you just need to pay the difference to upgrade to ELITE plan.
Is it available to check Top Chats with PRO plan?
Only ELITE plan can access Top Charts analysis.